Questions
Frequently asked
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9 questions shown
Who is your support for?
Replace with a plain description of who you support, the ages you work with and the area you cover.
How quickly can support start?
Replace with an honest current wait time, and update it when it changes.
Do I need a referral?
No. You can contact us yourself, or a coordinator or family member can contact us for you.
How much does it cost?
Replace with how pricing works. If a price guide or funding limit applies, say that rates are no higher than it and are agreed in writing first.
Are there any extra fees?
Replace with any travel or activity costs, and how you agree them before they happen.
How do you keep people safe?
Replace with the checks your workers hold today, how incidents are handled and how to make a complaint. Only list checks that are already in place.
How do I make a complaint?
Email or call us and a named person will respond. Replace with your complaints process and the external body people can contact.
Can I change or stop support?
Yes. Replace with your notice period and how to tell you.
Will I have the same worker each time?
We aim for a small, consistent group of workers. Replace with how you roster and what happens when someone is away.
Still have a question?
Email, call or use the form. We reply within one business day.